Welcome to MR Ladies. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making any purchase.

1. Company Information

This website is operated by MR Ladies, a registered business specializing in the sale of 100% authentic brand-new items imported from Japan. Brands include Kate Spade, Furla, Marc Jacobs, and more.

2. Product Authenticity

We guarantee all products sold are original and sourced directly from authorized distributors in Japan. Each item is new and comes with original tags and packaging unless otherwise stated.

3. Pricing & Payment

All prices are listed in RM, inclusive of applicable taxes (if any). We accept payment via Direct Debit, Credit Card, Spaylater, Paylater by Grab and Boost. Prices are subject to change without prior notice, but confirmed orders will retain the agreed price.

4. Pre-Order Policy

  • Pre-orders require full payment upfront.
  • Estimated arrival time is stated on each product page.
  • Delays due to customs, courier issues or supplier availability are not under our control, but we will update customers regularly.
  • Pre-orders are non-refundable unless the item is unavailable.

5. Shipping & Delivery

  • We ship within Malaysia & Singapore
  • Delivery timeframe is estimated at 15days after arrival from Japan.
  • Tracking numbers will be provided once shipped.
  • We are not responsible for delays caused by courier services or customs clearance.

6. Return & Exchange Policy

  • All sales are final.
  • No return or exchange unless the item is proven defective or incorrect.
  • Claims must be made within 3 days of receiving the item with proof (photos/videos).
  • Item must be unused, in original packaging and tags attached.

7. Limitation of Liability

We are not liable for any indirect or consequential loss resulting from the use of our products or website, including but not limited to delays, data loss, or damages.

8. Privacy Policy

All customer information is kept private and confidential. We do not share personal data with third parties except for logistics and payment purposes.

9. Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. Please review this page regularly for updates.

10. Contact Us

If you have any questions about these Terms, please contact us via:

Email: oldgates.enterprise@gmail.com

WhatsApp: +60109307180